Terms & conditions

General information, shopping terms, conditions of sales

If you agree with the following terms and conditions you may give your order. If you do not accept our terms and conditions do NOT give an order, because,
giving your order means automatic and unconditional acceptance of ALL our terms and conditions.

  • All the prices in this site include VAT (value added tax). No tax return or VAT refund is possible for retail orders.
  • As soon as you complete your order you should automatically receive an email from our web site with your order and all the details. In case you do not receive it, please check your spam folder.
  • International orders are sent either by Air mail post, or by UPS courier. When you are checking out, you can choose either "Air mail Post" (signed for), or UPS. Do not take for granted that UPS will be more expensive than air mail post. UPS is often cheaper especially for European community countries.
  • No goods are sent unless they are fully paid for. 
  • We normally dispatch ordered goods the same day or the next business day and in very rare cases within two business days from payment. During Christmas period (Dec.1 - Jan.10) you should expect some small postal delays.
  • We are located in the island of Chios in the East Aegean sea. In some cases (not very often) if the weather is very bad we are cut off from the mainland and the dispatch of the parcel could be delayed for a day or two.
  • Please make sure you put a valid email address and also a daytime telephone number in case we need to contact you. If you choose UPS for shipping, your telephone number is absolutely necessary
  • We are ΝΟΤ responsible for any customs duties or any other charges or expenses that may occur in your country's customs. We are not responsible for possible delays in your country's customs. Before you give an order please check what is allowed in your country and up to what value you are allowed to get parcels without paying custom duties. It is not possible for us to know the laws in every country and we could not be held responsible in any way if:
    1. some goods are not allowed in your country,
    2. or if you have to pay any custom duties / custom clearance charges / any extra charges. The money you pay for shipping / postage is only for shipping and do not include in any way any extra duties / charges that may occur in your country's customs or for delivery in remote / distant areas in your country.

 

  • You have to sign to get the parcel. Please do not ask us to leave it at your front door.
  • Real online tracking is only possible for parcels sent by UPS. Online tracking is not always possible for parcels sent by Air mail post and if it is, usually is inaccurate. Tracking for very delayed / lost parcels sent by air mail is possible, only  through the Greek post office. It requires a written application and takes long time (40-80 days) to get an answer. We track the air mail post parcels through the post office only if they are very delayed / lost.
  • If you choose UPS for shipping and you are located in a distant remote / difficult to reach area, you may have to pay extra charge for delivering the parcel to the address you given us.
  • The shipping charge for USA does NOT apply to addresses in Alaska, Hawaii, Puerto Rico, Guam, Palau and Virgin Islands, or PO Box and APO/FPO Address, or any other address outside the Lower 48 States.

Undelivered parcels

  • Parcels sent by UPS that are not delivered in some cases they are destroyed because it is very expensive to pay return shipping, or in other cases (depending on the country) are returned to us at a very high cost (usually 6-7 times more expensive than the original sending cost).

For undelivered parcels sent by UPS if you want to resend it you will have to pay for the goods and the shipping again.

 

  • Parcels sent by Air mail could be returned to us in the following cases. The parcel arrives at the address that you have given us, but: A. you do not take delivery of it because you are away, B. you refuse delivery, C. in case you have given us wrong address, D. the products you ordered are not allowed by your customs to be imported in your country, E. You were notified by the post office to get delivery but you did not go to collect the parcel F. for any other reason.

For parcels sent by air mail, if you ask us to send it again you will have to pay the shipping charge for the second delivery to you. The parcel will be resend only after we have received the undelivered parcel. The above does not apply to parcels that are lost in the post (an unlikely event).

 

  • All goods sent are in mint condition. We make every possible effort to pack the ordered goods in the best possible way, so you get your order in the best possible condition. In the unlikely event that goods are damaged by the carrier, this is the responsibility of the carrier and we should not be held responsible. If you receive a parcel with extensive external damage you should refuse to accept it and ask the carrier to send it back as unacceptable.
  • The shipping cost is automatically calculated when you give your order. You can see the shipping cost during check out, before you pay (as soon as you choose the country of destination and the shipping method).
  • Returns: We accept returns of the goods you have ordered provided we are notified within one week of the receipt, and the return is done within 14 days of receipt. All the goods returned must be unused, unopened, in their original condition, in the original packaging. Please contact us to arrange the return. You will be responsible for the cost of the return and the safe arrival of the returned parcel. We do NOT accept return of mastic, mastic powder, or mastic oil.
  • We are not doctors, we do not sell medicine or medical products and we do not make medical claims. Any advise we may give you is based on our experience and should not be considered as medical advice.
    If all the above have put you off buying from our site, we would like to let you know you that we are in the sales business for over 30 years. We perform web sales since November 1998 until 2003 through a different site and since 2003 through this site!